Do you need help with orders?

To create a Gleba account, click on the “Account” icon in the top right corner of the website and select “Profile”.

Enter your email address and you will receive an access code by email. Enter the code on the website to log in to your account. Once you have logged in, you can access your profile and fill in your personal details and addresses. You can also add this information during the checkout process for your first order.

To place your first order, start by exploring the different categories available and add the products you wish to buy to your cart.

In your cart, select “Checkout” and, in the next step, enter your contact details. If you already have a Gleba account, your details will be filled in automatically.

Next, choose your preferred delivery method: have your order delivered to an address of your choice, to a CTT collection point, or pick it up from one of our stores.

Then, select your payment method. Once payment is complete, you will receive a confirmation email.

To view the products you have added to your cart, simply select the “Cart” icon in the top right corner of the screen. You can review your cart and add or remove items before proceeding to payment and completing your purchase.

Yes, you can schedule your order. At checkout, you'll find a shipping method section where you can choose the most convenient day and time slot to receive your Gleba order.

Yes. Deliveries within a 10 km radius of our stores are carried out by Uber Direct couriers, with delivery expected within 1 hour.
For addresses within the country outside this radius, orders are sent via courier, being collected by CTT from our store at the end of the day before delivery.

Courier deliveries are made from Tuesday to Friday:

- Orders placed and paid for by 12 noon: delivery on the next business day
- Orders paid for after 12 noon: delivery in two business days
- If you prefer, you can schedule the delivery for the date that is most convenient for you

We do not make deliveries outside Greater Lisbon on Saturdays, Sundays, Mondays and public holidays.

Yes. For addresses within a 10km radius of our stores, you can receive your order on the same day and select the most convenient time for you.

1-hour deliveries are available for addresses located within a radius of up to 10 km from our stores.

If your address is within this area, you will automatically see the same-day delivery option, with the option to choose immediate delivery when selecting the shipping method at checkout.

For orders delivered within a 10 km radius of our stores, the hours depend on the store from which your order is dispatched and may vary between 7:30 am and 9:30 pm. You can check the specific hours for each store [here].

Orders outside the 10 km radius of our stores are delivered from Tuesday to Friday, at times set by the courier.

Shipping costs vary depending on the address and delivery area. For orders within 10 km of our stores, costs may range between €2.80 and €8.20.

For orders shipped by courier to mainland Portugal outside the 10 km radius of our stores, the shipping cost is €4.95. Orders delivered to CTT collection points cost €1.95.

Orders worth less than €8 incur a surcharge of €1.95. Orders over €29.90 have free shipping.

When you place an order online, you can choose to pick it up at one of our physical Gleba stores by selecting the “Pickup” option at checkout. With this service, you can place your order online and collect the product directly from the store. You can find our stores’ opening hours and addresses here: /pages/lojas.

During the warmer months, some fresh products are only available for delivery within a radius of up to 10 km from our stores. This measure ensures that they reach you with the quality, texture, and freshness that characterise us.

If any product cannot be delivered to your address, you will see an informative message when completing your purchase.

Whenever you add a fresh product to your cart, an insulated bag (€2.85) is automatically included, designed to preserve freshness during transport and ensure the product arrives in optimal condition.

If your order includes several fresh products, the necessary bags will be added to ensure proper and consistent preservation throughout the delivery.

The Gleba online store accepts payments by credit card, Multibanco reference, MB WAY, Apple Pay and Google Pay.

To add your NIF to the invoice, simply fill in the “NIF” field during checkout, before completing your order.

You can track your order as follows:

Addresses within a 10 km radius of our stores:
On the day of delivery, you will receive an SMS from Uber informing you that your order is being prepared, followed by a link to track the status of the order in real time.

Addresses outside a 10 km radius of our stores (courier deliveries):
You will receive a confirmation email, as well as a WhatsApp message from Batch with a tracking link, as soon as your order has been dispatched.

If you need to make any changes to your order, contact us by email at suporte@gleba-nossa.pt. Our team will check whether it is still possible to make the change and help you with whatever is needed.

It is not possible to cancel the order directly from your account. If, for any reason, you wish to cancel your order, you should contact Customer Support directly at: suporte@gleba-nossa.pt.

If your order is sent via courier, it cannot be cancelled once it has been dispatched.

If any product is unavailable when preparing your order, we will contact you to suggest a replacement.

If you choose a lower-priced product, the difference will be credited to your Gleba account or refunded using the same payment method used for the order. If you prefer not to replace the product, the full amount will also be credited to your Gleba account or refunded to the payment method used. To request a refund, please contact our Customer Support at suporte@gleba-nossa.pt.

We work every day to ensure that we provide an efficient and flawless service, so these situations will be exceptions to our usual quality. Gleba only sells items in perfect condition, so if, on the rare occasion, you receive a defective product, you should contact our online store customer support service by email at suporte@gleba-nossa.pt. The same procedure also applies in cases where the order received is incomplete.

If you scheduled your order for an available time slot at our store and the order did not arrive within the intended hour, you can check the Uber message sent to the phone number provided. In the link provided, you can track the status of the order in question and contact the courier directly.

In the case of orders sent via a carrier (CTT), contact us via email at suporte@gleba-nossa.pt to report the delay.

You can also view the order in your personal area and contact the Gleba store from which the order will be shipped. If your order does not provide information about the store, please report the delay to suporte@gleba-nossa.pt.

We work to ensure that our service is flawless and that all orders are prepared and delivered to the specified address, with the best possible service and the quality we are committed to. If you placed an order with us and did not receive it, please contact our customer support team at suporte@gleba-nossa.pt.

You can select or change the delivery address during checkout. In the “Ship to” field, you can choose one of the addresses saved in your profile or select “Add a different address” to enter a new address.

Once you have completed and paid for your order, you will no longer be able to change the delivery address. If you need to make any changes, contact us at suporte@gleba-nossa.pt.

To view your order history, click the “Account” icon in the top right corner of the website and select “Orders”.

In this area, you can view your previous orders placed through the Gleba online store and their respective details.

Invoices for each order placed on the Gleba website are sent by email after the respective order has been delivered or collected.

If you still have questions about the ordering process and need help completing your order, please contact us by email at suporte@gleba-nossa.pt (Monday to Friday, 9:00 am to 6:00 pm).

If you have already placed your order and have any questions about it, please contact the Gleba store assigned to your order. You can find their contact details here.