Do you need help with subscriptions?
How does it work?
During the checkout process, you should select the “Subscription” option to choose your preferred delivery frequency. When proceeding with the purchase, you will need to add your preferred delivery address (this is where your order related to the selected subscription will be delivered). Payment by credit card will be the final step.
How do subscription deliveries work?
Daily subscriptions:
When subscribing, you can choose the first delivery day. Subsequent deliveries are made every day, except in the cases below:
Addresses within a 10 km radius of our stores: you can choose the delivery time, available from Monday to Sunday.
Outside the 10 km radius: deliveries are made from Tuesday to Friday.
Weekly subscriptions:
Choose the day of the week you want to receive the order.
The first delivery is made on the next selected day of the week; subsequent ones always follow that same day of the week.
Fortnightly subscriptions:
The first delivery is made on the next selected day of the week.
Subsequent ones occur every 14 days, always on the same day of the week.
Monthly subscriptions:
You can choose the first delivery day.
Subsequent ones are made on the same day of the following month (for example, if the subscription started on the 10th, the next delivery will take place on the 10th of the following month)
Are subscriptions available outside Greater Lisbon?
Yes. Our subscriptions are available throughout the country. For addresses outside a 10 km radius of our stores, deliveries are made by courier and take place between Tuesday and Friday.
What are the payment methods available for subscription plans?
The payment method available for subscriptions is credit card.
Can subscription order deliveries be made on a holiday or a Sunday?
Yes. For addresses within a 10 km radius of our stores, we also make deliveries on Sundays and public holidays, except on December 25th and January 1st.
For the rest of mainland Portugal and the islands, deliveries are not available on Sundays or public holidays.
Can I have more than one subscription plan?
Yes. You can have several active subscriptions at the same time. For example, you can choose a weekly plan for some products and a fortnightly one for others. You can also create several weekly subscriptions for different days of the week.
How can I check my subscriptions?
In your account dashboard, you will find an area dedicated to Subscriptions. There you can view all active subscriptions, their status (active/inactive), the billing cycle, the dates of the next shipments, and the total.
How do I cancel my subscription?
On the subscriptions page, in your account dashboard, you can cancel the desired subscription.
How can I change my delivery address after having already placed my subscription?
If you wish to change the delivery address where you will receive your orders, you can cancel the subscription with the outdated address and then create a new subscription, updating the address during the checkout process.
Will I be able to change the items in my subscription?
It is not possible to change the items in the selected subscription plans, but you can create a new subscription, selecting the desired items, and delete the old subscription.
Questions?
We are available via email at suporte@gleba-nossa.pt (Monday to Friday: 09:00 - 18:00 (business days)).